1. Return Eligibility

• Return requests must be placed within 24 hours of delivery.
• Only replacement or size exchange is allowed.
• No refunds will be processed unless the product is defective.
• Items must be unused, unwashed, and returned in original packaging with tags.

Refund Policy

In case a refund is approved for a defective product, the amount will be processed strictly to the original mode of payment used at the time of purchase. Refunds will not be issued to any alternate bank account, wallet, store credit, or different payment method.

For orders placed using Snapmint EMI, any approved refund will be processed only to Snapmint (the original payment method), and the respective EMI plan will be adjusted accordingly. Refunds will not be transferred directly to the customer’s bank account or any other payment mode

2. Non-Returnable Categories

• Accessories, bags, and blouses
• Footwear
• Stitched sarees
• Customized garments
• Fall & pico services
• Pre-draped sarees
• Petticoats
• Any items altered per customer request

3. Return Procedure

Log in to your account → Orders → Request Return.
Pickup will be arranged for eligible PIN codes.
After the quality check, an exchange or refund will be processed within 7–10 working days.